To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
What do I do if I am experiencing low pressure?
Check the pressure regulator inside your home, the screen may need cleaning; if this still does not solve the problem call our office and report low pressure for your area.
Why is my water discolored?
A repair or flushing of the water mains could have been completed recently causing the discoloration. Run your outside tap until the water runs clear.
What chemicals does our water system add to the water?
Only chemicals that are approved by the Guidelines for Canadian Drinking Water Quality for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
Public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Non-Chlorinated Water is available
If you live in the lower zone of the District you will notice that the water is chlorinated; if you would like non-chlorinated water for drinking the District has a tap installed at the Well #4 site at 1704 Oliver Ranch Road, you can take small containers and fill them. This service is available from 7 AM - 3 PM Monday - Friday